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General terms and conditions

General Terms and Conditions for the Purchase of Online Vouchers

1 General:

The contract is concluded with Hotel Basel AG, Münzgasse 12, 4001 Basel (CH). Any regulations deviating from these are only valid if they have been expressly agreed in writing by both parties. Only persons over the age of 18 are entitled to make purchases in our Internet shop. 

2. Conclusion of contract, payment and delivery:

The vouchers offered on the hotel website represent a non-binding and non-binding purchase offer. The prices stated are inclusive of the statutory value added tax. The online order of a voucher via the Internet constitutes a binding offer to purchase on the part of the customer, which Hotel Basel is entitled to accept within 48 hours by means of an order confirmation sent by e-mail, whereby the purchase contract is concluded. If no order confirmation is received within the aforementioned period, the purchase offer shall be deemed to have been rejected and no purchase contract shall be concluded. After receipt of payment of the amount owed on the basis of the concluded purchase contract, the purchased vouchers will only be dispatched by Hotel Basel throughout Switzerland. In order to save shipping costs, the purchased vouchers can also be paid for by credit card, in which case the vouchers can be sent free of charge by e-mail and printed out by the customer. If the customer so wishes, the vouchers will also be sent by post if they are paid for by credit card. No liability is accepted for any delays in delivery by post. If the voucher ordered online has already been sent to the customer before the amount payable for it has been received or credited by the Hotel Basel, the voucher shall not be valid until payment has been made in full and the Hotel Basel shall be entitled to withhold the services evidenced by the voucher until the amount owed for it has been paid in full.

3. Vouchers:

In the case of online vouchers, it should be noted that these are transmitted to the customer by Hotel Basel with a forgery-proof code. Since the customer can print out the voucher himself, several prints are possible, but only one print is value-relevant and redeemable. The first voucher redeemed in the INCERT voucher management system with the corresponding barcode is regarded as the original and must be debited by Hotel Basel immediately after redemption. Should further vouchers with the same code appear, this is a case of misuse, which will have criminal consequences. As a voucher can be passed on or given as a gift, there is no obligation or possibility on the part of Hotel Basel to check the right of ownership of the redeemer. When redeeming a voucher, the system only checks whether the barcode has actually been released and whether the voucher has actually been paid for. Lost vouchers will not be replaced. Vouchers cannot be returned for a cash value payment either. If the value of the voucher is more than the consumed service, a new voucher will be generated with the remaining value. In such a case, there is no entitlement to a cash payment of the voucher amount still outstanding. Hotel Base is not obliged to accept unpaid vouchers as a means of payment. For operational reasons, the services listed in the voucher can only be provided or guaranteed by the establishment if a corresponding and timely reservation has been made. The service described in the voucher may vary slightly depending on the circumstances, but must not represent any relevant reduction in value for the guest. Should the Hotel Basel have to close or give up for any reason, the online vouchers will expire without compensation. This is also the case if the establishment demonstrably changes tenants. In such a case, no recourse can be had to Hotel Basel as the original issuer of the vouchers.

4. Validity, period of validity:

Value vouchers have no expiry date and can be redeemed at any time. All other vouchers are redeemable on prior request and availability and are valid for one year from the date of issue stated on the voucher. Each voucher can only be redeemed once, which is ensured by a barcode or voucher number associated with the voucher.

5. Cash redemption, invoicing:

Cash redemption of the voucher or the value evidenced by it is not possible. The issuing of a VAT invoice with the corresponding proof of taxation can only take place at the time of the redemption of the voucher and thus the actual provision of the service.

6. Security guarantee, data protection:

Your security has the highest priority. Therefore, data such as credit card number, bank code, account number, name and address are transferred via certified payment providers via their protected SSL line, taking into account PCI guidelines. This means that no unauthorised person can read the data entered during transmission via the Internet. On the basis of the general terms and conditions, the customer agrees to receive advertising information from Hotel Basel. This data will not be passed on to third parties.

7 Exchange, right of withdrawal:


Please return any vouchers that do not meet your expectations within 14 days of sending them to us. It is necessary that the written cancellation (revocation) declaration is sent to Hotel Basel within 14 days. However, the right of withdrawal does not apply if the use of the service has already begun within the withdrawal period. This right of return only applies to customers who qualify as consumers. In the event of the loss, theft or invalidation of vouchers, noreplacement be provided by the Hotel Basel.

8. Place of jurisdiction:

Swiss law applies exclusively to all contractual relationships. The place of jurisdiction is Basel-Stadt